Samsung Forced to Abandon Galaxy Note 7 Due to Another Alarming Accident

First Posted: Oct 12, 2016 05:55 AM EDT
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The giant korean firm, has finally pulled the trigger on their Galaxy Note 7 flagship. Both the US Consumer Product Safety Commission and Samsung has ordered users to turn off their Note 7 for both the initial release and the supposedly safer replacements. This is after reports coming in about the handset exploding and catching fire on a plane. The incident immediately caught Samsung's attention and ordered to halt the production and sales of the Note 7.

In a statement made by Samsung, "Consumers with the initial and replacement Galaxy Note 7 should power down and take advantage of the remedies available". This remedy mentioned by Samsung includes a full refund at their place of purchase. The korean company has also asked "all carrier and retail partners worldwide to stop sales and exchanges of the Note 7".

CPSC released a statement echoing Samsung's warning. "While we continue our active investigation into reports of phones overheating and burning in multiple states, consumers should immediately turn off and stop using all Galaxy Note 7 device," CPSC Chairman Elliot Kaye mentioned in a statement. "it is the best move for Samsung to halt the sale and exchange of all Galaxy Note 7s".

The Note 7, with a 5.7-inch display and priced at $850, launched and expected to rave reviews even weeks ahead of the iPhone 7 and Google's Pixel phone. But the short lived success of the Note 7 came to an end when reports of Note 7 units worldwide exploding and even catching fire. Which left Samsung with no choice but to recall over 2.5 million Note 7 units - every single handset sold (outside China). This turn of events means a major setback for the giant korean firm. Buyers were encouraged to exchange their Note 7 from the initial release for a supposedly new and "safer" units with brand-new battery.

Samsung had temporarily stopped production of the Note 7 and said "we remain committed to working with appropriate regulatory bodies to take all important steps to resolve the situation". For Samsung, consumers' safety is their main priority even if it spells billions of losses for the company.

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