Galaxy Note 7 Fires: Is Samsung Really Paying $100 For Switching To Other Smartphones?

First Posted: Oct 15, 2016 03:50 AM EDT
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Samsung's reputation is burning out with the Galaxy Note 7 fires. The South-Korean Tech Giant's attempt to minimize a global wipe-out has not done much impact as one-third of Galaxy Note 7 owners are already switching to the iPhones. To prevent any further harm to its repute, the company has now offered the Galaxy Note 7 US customers up to $100 discount if they buy some other Samsung phone.

A recent survey by Branding Brand has shown that more than 40 percent of 1,000 Note 7 users have denied ever buying any other smartphone from Samsung. The Tech Giant, surprisingly, has also decided to offer these Galaxy Note 7 Users, $25 off if they really wish to switch to some other manufacturer.

Why is Samsung paying anyway?

Samsung officials stated earlier that this is a token of their  acknowledgment to the Note 7 buyer's inconvenience." The Discount offer is currently available only in the United States. Users who already made a change of smartphones will also able to receive another $75 along with the $25 they've already received.

Samsung had to suspend Galaxy Note 7 production earlier this week after incidents regarding the Note 7 catching fire started to take place. A Total of 96 battery overheating incident have been reported in the U.S., which includes 47 accounts of property damage and 13 reports of burns; all linked to the Note 7.

What about other Smart-Phone Companies?

Well, It looks like the other cell-phone manufacturers are making the best out of Samsung's situation. According to Express, more than eight percent of the Galaxy Note 7 users have decided to pick up Google's Pixel smartphone.

The other 62 percent are planning to take up another Android handset, probably going for devices from HTC, Huawei or Sony. Not Only has the Note 7 recall cost Samsung, but the disaster will also result in a 33 percent lower profit than before. The company's share price has continued to fall with around $20bn being wiped out of the Samsung's market value in the last two days.

The company had also started sending out return kits, earlier this week, for any customer who might still have their Galaxy Note 7 device. The kit also includes thick gloves and a static-proof bag. For further details regarding the replacement scheme, you can contact the Samsung customer service on 0330 726 1000.

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